Applicant Rental Frequently Asked Questions
We require that you provide proof of income that shows your total household income to be at least three (3) times the monthly rent. Additionally, we need to screen your credit, criminal, and rental history. All of the information needed to do so is gathered on our application. Having less than favorable results reported to us does not prevent you from being able to rent from us, but may very well require a higher deposit. We make every effort to try to get you qualified.
Pay-check stubs can be used for proof of income and we must have at least 4 consecutive stubs, with the most current being no older than 30 days. We can also accept 90-days’ worth of bank statements, benefits letters from the local, state, and federal government.
You may be given the opportunity to pay the difference between what you qualify for and the actual rent up front. For example: your income is $3000 each month, but the house you wish to rent is $1050 per month. The requirement is that you show proof of income totaling $3150 per month. We can (in most cases) allow you to pay, at or before the lease is signed, the $150 difference each month in one lump sum. $150 x 12 months = $1800.
Once you’ve selected your new home, you will need to apply. The fee for application is $85 per adult (Application fees are non-refundable). Simultaneously, we need from you the deposit to commit this property to you. (Should you not be approved all deposit funds will be refunded within 72 hours.) Prior to moving in, we require the first month’s rent to be paid, and if your move-in date is within 7 days of the first of the month, we will also need the pro-rated second month to be paid up front.
This will depend on the house. If it has just become vacant, we may need to clean in for you prior to you taking possession. If it is rent-ready and you have provided all of your information, you are welcome to move in today!
We are glad to commit the house to you upon receiving your deposit, however, rents must begin being paid no later than 14 days. While it doesn’t matter when you begin moving your property into the house, we have a responsibility to the investors to not leave a house vacant and not collecting rent on it for more than this time frame.
All rents are due on the 1st day of the month. We pro-rate your second month, so when that next ‘due day’ rolls around, you will only pay the pro-rated amount.
No. Any evictions reporting against you in the last 3 years will prevent us from being able to rent to you.
Yes, you can. Because utility providers will not allow you to establish service with an unpaid balance remaining unpaid, it will be necessary for you clear that debt before we can offer you the home.
This will require some additional research on our part and may require a higher deposit from you, but we make every effort possible to qualify you.
No. While your credit is a very important factor in determining if you can qualify, your criminal background, previous rental history, income, etc, are all equally important, and any one of them alone reporting negatively against you will not disqualify you from renting.
Generally speaking, the deposit will be equal to one month’s rent. Should there be questions on your background check, the deposit may be higher. Your leasing agent can provide this information to you once your application has been submitted and reviewed.
All pets must be approved prior to agreeing to lease the house to you. Breed and weight are determining factors, so be sure to have this information handy when calling.
Please note, that some properties might have restrictions depending on breed. A non- refundable pet deposit is due before move-in. The first pet is $400 and $250 for each additional pet + pet rent is charged each month at $25 per pet.
None of this money is refundable. In some cases, you may be required to provide proof that your animal is up-to-date on shots.
Resident Benefit Package | Air Filter FAQ
Second Nature is a vetted partner of ours that delivers air filters directly to your home in a way that lines up with our maintenance processes. Each shipment contains the exact number of
high-quality filters your home needs, at the time you need to change them. This acts as a physical reminder that it is time to change them.
Changing filters pays for itself on your energy bills. It also means your home will heat up and cool down faster for a more comfortable experience. A dirty filter is the #1 reason for HVAC system failures. It restricts the airflow into your HVAC systems air handler, which then strains, and oftentimes burns out the motor controlling airflow. Most HVAC repairs start around $400-$2,000 and a full replacement can be as much as $10,000 or more.
Also, indoor air quality can be 2-5X worse than outdoor air quality. Your family will have better sleep, get sick less often, and feel better breathing cleaner air. It’s a small thing for you to do, but it makes a big difference, which is why it is a requirement.
Unless your system requires something different, your filters will be sent directly to your door every _____ days. In some instances, where your home requires a whole house filter, we will adjust the frequency to meet the specifications of your system. Our goal is to match the delivery schedule your HVAC system requires to ensure improved air quality, and to reduce the wear and tear on your HVAC system that causes outages, and unnecessary repair.
Yes. Once received, you will remove and dispose of your old filter(s) and replace it with the new filter(s). There will be instructions in your shipment on how to locate and change your filter(s).
First, look around your property for a return grate (usually on a wall or ceiling). If you find one, there will be a place for you to open the grate, and your filter will be inside. The other possible location would be directly at the unit. Look for a 1″-5” wide hinged or removable cover on it and the filter be inside. You should change either at the vent or the system, but not both. That is redundant and unnecessarily restricts airflow.
Our policy is to collect balances on a monthly basis right alongside rent so that you only have to take the time once per month to pay what’s on your ledger.
For your system, the ideal quality and frequency are being used so that you are saving more each month on your energy bills and eliminating maintenance issues from improper filter care. You are also receiving positive credit, ID protection, rent rewards, and _______ every month. Which equates to over $$ in monthly value.
As the home resident, you are responsible for filter changes. We’ve made it as easy as possible to remember and do it properly by sending you exactly what you need when you need it, which
is our responsibility. We want to support our residents in their financial health and provide positive reinforcement for on time payments in the form of reporting rent to the credit bureaus,
ID protection and Insurance, Rent rewards each month, and an overall improved resident experience.
Changing filters is a resident responsibility, like light bulbs or any other consumable product. You don’t have to do it yourself, if you wanted to ask a family member or hire someone else todo it, but we’ve made it as easy as possible by ensuring exactly what you need shows up exactly when it is needed. If there is a problem with the HVAC system itself, that is something we will address, and please notify us by submitting a maintenance request if you notice a
Contact Second Nature customer care at the 1-800 308-1186 number with your name and address so they can look into it for you. If there was an error, it will be taken care of promptly.
Yes, we will email you the minute your shipment has left our warehouse. You’ll be able to track your shipment throughout its journey before arriving on your doorstep.
Let me take down your name and address so that we can ensure the proper filters show up on time. We will upgrade you to a super allergen-grade filter at no additional cost.
The air filters your home requires cost between $15-30 each at the store before tax, and the average home has 2. But about 40% of sizes aren’t carried at the store and can be hard to find. And it takes your time to go buy them and bring them home. So, while it is possible that if you only had one filter that is a standard size at the store, you could get them for a few bucks cheaper there, almost nobody remembered to do it perfectly on-time, every time even though
they intended to.
And we really got tired of charging residents hundreds and thousands of dollars for HVAC repairs because they simply forgot or failed to do this simple task on time and how difficult it was for almost everyone to get it right. So by including a higher level of service in delivery beyond the filters themselves, we’ve been able to solve this problem. And the $15 cost is covered by your energy bill savings and makes it as easy as possible for you to fulfill your